Website & shop
This policy covers hardware and shipping charged on myglubear.com (Stripe). GluApp subscriptions and promotional app months are billed by Apple or Google. Those charges follow GluApp Terms. Website terms: Terms of Service.
Email hello@myglubear.com with your order number and which product you want refunded. You can also use Request refund on the order in your account.
Site charges are refunded through Stripe to the original payment method. After we process the refund, banks typically post it in 5–10 business days.
Pre-orders of GluBear, GluBear Plush (No Tech), and the Launch Bundle hardware may be cancelled for a full refund of the amount charged on myglubear.com, including any unused deposit. Email is enough. Nothing to return.
Unused hardware in original condition may be returned within 30 days of delivery. Email first. We will send the return address. We issue the Stripe refund after we receive the item.
Original outbound shipping is not refunded unless we sent the wrong item or it arrived damaged or defective. You pay return shipping unless the item is wrong, damaged, or defective.
This is the smart plush sold on the site. It needs GluApp for live CGM lights. Hardware refunds follow the before-ship and after-delivery rules above and are processed in Stripe.
A hardware refund does not cancel a GluApp subscription you started in the App Store or Google Play. Cancel that subscription in Apple or Google settings.
Plush-only has no electronics and no app. Refunds are hardware-only through Stripe, using the same before-ship and 30-day after-delivery rules.
The bundle is two parts. We handle them separately.
If you cancel the bundle before we ship and the promo code has not been redeemed, we will not issue the code. If the code is already redeemed, remaining promotional time and any renewal after those 12 months are managed only in Apple or Google subscription settings. Deleting the app does not cancel the store subscription.
Email hello@myglubear.com within 7 days of delivery with your order number and photos. We will replace the item or refund the hardware charge through Stripe.
Smart GluBear includes a 2-year limited warranty. Plush-only includes 1 year. Warranty service is separate from this 30-day return window. Email hello@myglubear.com with the order number and a description of the defect.
GluBear LLC
Email: hello@myglubear.com